
Frequently Asked Questions
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Can I cancel the prepaid booking and get refund
The entire amount paid will be refunded in the below mentioned scenarios:-
If booking has been done and there is no service provider in that area.
If customer has done multiple bookings due to system error.
If service provider has not made any adequate attempt to provide service.
In all the other scenarios other than the ones mentioned above, Rs 100 will be deducted as cancellation charges.
Refund will be given once processed within 7 to 10 working days in your account directly from where payment was received. -
Does Thyrocare do PET-CT scan?
Our subsidiary, Nueclear offers PET-CT scan at many metros in India at the lowest cost in the market. For more details visit www.nueclear.com or mail at crm@nueclear.com . You may call the helpline number as well which is 02241289999 from morning 7.00 AM to evening 9.00 PM
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Does the transportation affect the quality of reports? Are the samples stable during transit?
All specimens reach Thyrocare within 12 to 48 hours’ time frame from different parts of the country in a triple packaging system as per WHO-IATA guidelines wherein the barcoded vial is the primary receptacle, the thermocol box with frozen cool packs is the secondary receptacle and the outer cardboard box is the tertiary receptacle. All specimens are not just checked for the transportation delays and temperatures but also for factors like hemolysis, clotting, samples without barcodes, leakages, lipemia, wrong vials, etc. and only those samples which pass through the pre-analytical checks are taken for processing.
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Some tests are showing abnormal results, what should I do?
The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.
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What are the timings for sample collection at my home?
Morning 6:30 am to 11 am is ideal for sample collection for fasting test/profiles wherein samples of non-fasting tests/profiles can be collected till evening 7:00 pm. We request you to give a 30 min grace period from the time of appointment to compensate for locating your home, possible traffic and bad weather. Collection on Sundays/ Holidays are not available in all the cities.
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